TERMS AND CONDITIONS
These are our commercial terms and conditions. It’s the stuff that protects us and you. The most important principle is that we care deeply that you succeed with us. If you don’t, and it’s either yours, ours or some combination of the two’s fault, we should part ways and you should get some of your money back.
All clauses in this Agreement displayed in BOLD are provisions which limit the risk or liability of Real Meal Revolution and constitute an assumption of risk or liability by you, impose an obligation on you to indemnify Real Meal Revolution or is an acknowledgement of a fact by you. Please read these clauses carefully before agreeing to this Agreement.
INTERPRETATION AND DEFINITIONS
“Agreement” means these terms in this legally binding agreement that regulate your use of the Program and our relationship with you;
“Client” and “you” means the person making use of the Program;
“Supper Hero” and “us” and “we” means Supper Hero (Pty) Ltd Reg Number: 2013/044207/07 a private company incorporated in terms of the laws of South Africa, with its registered address at 8 Wellington Walk, Wynberg, Cape Town, Western Cape, 7800;
“Personal Information” means all information about a Client that can be used to identify the Client;
“Program(s)” means the customised monthly program provided to Clients as further described in clause 5; and
“Website” means app.realmealrevolution.com and www.supperhero.co
WHEN DOES THIS AGREEMENT APPLY?
This Agreement will apply to your use of the Program and you are required to accept this Agreement when you purchase the Program.
To make use of our Programs you must agree to this Agreement. We reserve the right to refuse any request for our Programs without notice or reason.
This Agreement constitutes the whole agreement between the Real Meal Revolution and the Client.
USE OF PERSONAL INFORMATION
The right to privacy is important to us and we commit to take all reasonable steps to protect your privacy when you use our website (www.supperhero.co, including all Supper hero sub-domains) and services or when we use your information. We implement business practices that comply with applicable laws, including the South African Protection of Personal Information Act, 4 of 2013 (POPI), and have implemented appropriate technical and organisational security measures designed to protect Personal Information against accidental or unlawful destruction, loss, alteration, disclosure, access and other unlawful or unauthorised forms of processing.
By accepting these terms and conditions, the Client acknowledges that Supper Hero conducts research for scientific purposes. The Client hereby consents to Supper Hero making available all test results which may be carried out on the Client for such purposes. Supper Hero undertakes that all test results will remain anonymous and confidential.
We won’t sell your personal information and we will keep it confidential, and only share your personal information with third parties where it is necessary to provide our services and operate our business or as required by applicable law.
DURATION OF THIS AGREEMENT
This Agreement applies for as long as you use our Programs and the period until any disputes arising from this Agreement have been settled.
We offer various Programs which are primarily focused on diet.
All Programs include:
weekly instructions and fascinating videos about your health, your own personal dashboard, and daily instructional emails to keep you focussed and on track
an eating plan, made available via at the start of the Program via our portal
unlimited access to 700+ delicious recipes from the entire Real Meal Revolution cookbook series
state-of-the-art weight, meal and blood tracking tools.
expert guidance from Jonno Proudfoot or his team of master coaches in weekly Zoom mindset workshops
Access to our portal will be provided to the Client upon payment and will provide the Client’s eating plan for the relevant week.
The information presented in the Programs, which may include nutrition and/or physical assessment reports, is not medical or professional advice and should be used for informational purposes only. Any reliance on the information provided in the Programs is at your own risk.
It is entirely your responsibility to seek medical advice on the health effect of the Programs provided by us to you.
You may terminate your account with Supper Hero at any time once you have completed your first three months as a participant on a program.
At any time, and without cause, Supper Hero may cancel or suspend this Agreement and/or your use of the Program in our sole discretion, without any liability if you are in breach of this Agreement.
Furthermore, you will be allowed to cancel this Agreement and your purchase of the Program in terms of applicable consumer protection laws as set out in clause 9 below.
The costs to purchase the Program are set out in the check-out page of the sales process you will enter when signing up to a program.
Fees for programs are fixed, and can be paid upfront or on a monthly finance plan over a specified period.
You may retain access to the content and tools of a program for a monthly subscription fee. This will be charged on a recurring monthly basis from the completion date of the initial course duration.
All Fees are inclusive of VAT unless stated otherwise.
In addition to the Fees, you will be liable for any costs associated in using the Program, such as mobile data charges, ingredients, etc.
If you fail to make an installment on your finance plan, or your subscription for the Program by the due date for payment (as agreed during registration and recorded in your invoice), then we may remove you from the Program or suspend your participation in the Program at our sole discretion. If you are suspended from participation, you will not receive further Program correspondence and access to the portal will be suspended until such time as the outstanding payment has been made by you, and you will be given a period of time within which to rectify non-payment. If you fail to make payment within the given additional period of time, then we will be entitled to cancel your registration and remove you from the Program and you will not be entitled to any refund.
PAYMENT OF THE FEES
Payment. Payment of the Fees is required before you can use the Program and the Fees must be paid via credit card through a third party payment gateway. Payments reflecting charges for the upcoming month’s Program will be deducted from your authorised credit card promptly monthly following the date of initial payment.
Transaction records. We will make all documentation relating to transactions between you and us available via email upon request through firstname.lastname@example.org.
Payment gateway terms. If you pay the Fees through a third party payment gateway, you will be required to agree to the terms and conditions stipulated by any such third party and agree to pay any fees that may be charged by the third party. Supper Hero will not have access to any payment information that you provide to the third party payment gateway.
Additional charges. If you cancel a payment by giving instruction to your bank to return your funds, and they do so, you will be liable to us for any penalty which we incur to that bank or other payment processor.
Foreign currency. If the Fees are described in a different currency to that which you use, you accept all risk for any currency fluctuations, and you undertake to pay the Fees in full in our stated currency. You will be liable for any additional charge incurred due to you paying the Fees in a different currency.
Given the nature and duration of the Program, we do not generally offer a refund or credit on Fees once you have started to use the Program unless required under applicable consumer protection laws.
Cooling off. In terms of applicable consumer protection laws, Clients may cancel their purchase of the Program within 7 (seven) calendar days of making payment of the Fees by contacting us at email@example.com, unless the Client has already started to use the Program (for example, by communicating with their coach or perusing the material), in which case paragraph 9.3 below applies.
Dissatisfaction with the Program. If you have used the Program and are dissatisfied with it and would like to request a refund of your Fees, you must contact us after the initial course duration has been completed and make such a request.
We will assess all such requests on their merits, taking into account the nature of the Program, the types of problems you encountered and your use of the Program.
If a refund in terms of clause 9.3 is granted, such refund will be granted at the sole discretion of Supper Hero, taking all circumstances into account and be an amount equal to the Fees.
In cases where the Client cancels their program for reasons other than disclosed in paragraphs 9.2 and 9.3 above, and if a refund is granted, such refund will be granted at the sole discretion of Supper Hero, taking all circumstances into account and be an amount equal to the Fees less the following amounts:
a R500.00 (five hundred Rand) reasonable cancellation fee (“Cancellation Penalty“); and
a pro-rata portion of the Fees in respect of the period for which you used the Program (“Pro-rata Charges“).
The Cancellation Penalty is a reasonable amount charged for the eating plan that is provided in full at the start of the Program and which you have had and will retain access to.
All refunds granted will be returned to the Client via EFT within 30 (thirty) calendar days of the refund being granted.
You may not circumvent this Agreement by cancelling this Agreement and contracting directly with the Supper Hero coach assigned to you to avoid paying the Fees.
ACCEPTABLE USE POLICY
Clients may only use the Programs for their own personal, non-commercial use. Use of the Program for the benefit of your own clients or another person is strictly prohibited and will be a material breach of this Agreement.
ELECTRONIC MESSAGES AND COMMUNICATION
We will primarily use electronic communication as our main communication tool for all correspondence relating to the Program or this Agreement. This may also include the use of WhatsApp, email, registered mail or telephone.
Please note that by entering into this Agreement and using our Program, you acknowledge that we may use your Personal Information provided by you for communicating with you via electronic communication in terms of applicable data protection laws, including POPI and the General Data Protection Regulation ((EU) 2016/679). This includes us sending you direct marketing communications. You can opt-out from receiving direct marketing messages at any point in time.
THIRD PARTY SITES
We may provide certain hyperlinks to third party websites or apps only for your convenience, and the inclusion of any hyperlinks or any advertisement on our Website or in a Program does not imply our endorsement of such third parties.
If you access and use any third-party websites, apps, products, services, and/or business, you do that solely at your own risk.
INTELLECTUAL PROPERTY RIGHTS
You acknowledge and agree that all right, title and interest in, and to, any of our intellectual property (including but not limited to any copyright, trademark, design, logo, process, practice, or methodology which forms part of, or is displayed or used in the Program or on our Website) is proprietary to us or the respective owner(s)’ property and will remain our or the owner’s property at all times.
You agree that you will not acquire any rights of any nature in respect of that intellectual property by using our Programs or Website.
WARRANTIES AND REPRESENTATIONS
Subject to applicable laws:
We give no guarantee of any kind concerning the content or quality of our Programs and any information made available through the Programs or on the Website is not to be considered as advice of any kind.
We are not making any claims in respect of the Programs offered or the outcome of the Programs, and while the Programs incorporate known sport science methodology, we make no promises or guarantees that your fitness, health or otherwise will improve as a result of your use of the Programs.
We make no representations to you, either express or implied, and we will have no liability or responsibility for the outcome of the Programs and/or the information contained on the Website. Our Programs are used entirely at your own risk.
You warrant to and in favour of us that:
you understand and agree that Supper Hero is not providing medical advice in the Programs;
any dietary and/or lifestyle changes have been approved by your doctor after considering any health conditions that you are aware of;
you acknowledge that the participation in physical activities, if recommended by a program, and any diet may carry inherent and significant risks of property damage, bodily injury and/or death. You voluntarily participate in such activities at your own risk and voluntarily assume all such associated risk;
you are at least 18 (eighteen) years old and have the legal capacity to agree to and be bound by this Agreement; and
this Agreement constitutes a contract valid and binding on you and enforceable against you.
Each of the warranties given by you will:
be a separate warranty and will in no way be limited or restricted by inference from the terms of any other warranty or by any other words in this Agreement;
continue and remain in force irrespective of whether this Agreement is active, suspended or cancelled; and
be deemed to be material.
To be clear:
we will not be liable for any loss arising from your use of the Program or any reliance on the information presented on the Website or Program or provided by Supper Hero;
we will not be liable to you for any loss caused by using our Program or your liability to any third party arising from those subjects. This includes but is not limited to bodily injuries, damage to property or any other forms of damage and/or loss suffered by you or any third party as a result of your use of the Program;
the Website or Program may include inaccuracies – in such instances we can’t be held liable or be forced to comply with offers that are genuinely (and/or negligently) erroneous;
we are not responsible for the proper and/or complete transmission of information contained in any electronic communication or of the electronic communication itself nor for any delay in its delivery or receipt. Security measures have been implemented to ensure the safety and integrity of our systems. However, despite this, information that is transmitted over the internet may be susceptible to unlawful access and monitoring; and
finally, our limited liability applies to all and any kind of loss which we can possibly contract out of under law, including direct, indirect, consequential, special or other kinds of losses or claims against Supper Hero, the liability of Supper Hero will be limited to the Fees paid by the Client in respect of the Program in terms of which the claim arose.
You hereby indemnify and hold us (including our shareholders, directors and employees) harmless against any claim by any person for any costs, damages (including, without limitation, indirect, extrinsic, special, penal, punitive, exemplary or consequential loss or damage of any kind), penalties, actions, judgements, suits, expenses, disbursements, fines or other amounts arising, whether directly or indirectly, from a breach of this Agreement by you.
Except for the obligation to pay monies due and owing, neither party shall be liable if either of us cannot perform in terms of any agreed terms due to reasons beyond our control. This includes lightning, flooding, exceptionally severe weather, fire, explosion, war, civil disorder, industrial disputes, acts or omissions of persons for which we are not responsible, and acts of government or other competent authorities (including telecommunications and internet service providers).
Any dispute which arises out of or pursuant to this Agreement (other than where an interdict is sought, or urgent relief may be obtained from a court of competent jurisdiction) shall be submitted to and decided by arbitration in accordance with the arbitration rules and legislation for the time being in force in the Republic of South Africa.
That arbitration shall be held with only the parties and their representatives present at Cape Town.
The parties shall use their best endeavours to procure the expeditious completion of the arbitration.
The provisions of this clause are severable from the rest of this Agreement and shall remain in effect even if this Agreement is terminated for any reason.
Website owner: Supper Hero Proprietary Limited (trading as “Supper Hero”), Registration No. 2013/044207/07
Legal status: Supper Hero is a private company, duly incorporated in terms of the applicable laws of South Africa.
Directors: J Proudfoot
Description of main business of Suppe Hero (Pty) Ltdr: Supper Hero offers various food transformation programs.
Email address: firstname.lastname@example.org
Website address: www.supperhero.co
Contact number: 082 680 8619.
Registered and physical address: 8 Wellington Walk, Wynberg, Cape Town 7800
Postal address: 8 Wellington Walk, Wynberg, Cape Town 7800
Governing law: this Agreement shall be governed and interpreted in terms of the laws of South Africa. Each party submits to the jurisdiction of the South African courts.
Breach: if any party to this Agreement breaches any material provision or term of this Agreement and fails to remedy such breach within 14 (fourteen) calendar days of receipt of written notice requiring it to do so then the aggrieved party shall be entitled without notice, in addition to any other remedy available to it at law or under this Agreement (including obtaining an interdict), to cancel this Agreement or to claim specific performance of any obligation whether or not the due date for performance has arrived, in either event without prejudice to the aggrieved party’s right to claim damages.
No waiver: the failure of Supper Hero to enforce or to exercise any right under this Agreement shall not constitute a waiver of that right.
Variation: no variation, addition, deletion, or agreed cancellation of this Agreement will be of any force or effect unless in writing and accepted by the parties.
Notices: Supper Hero selects its physical address and its email address as reflected in clause 20 for the service of all formal notices and legal processes in connection with this Agreement, which may be updated from time to time by updating this Agreement or providing the Client with written notice via email.
You hereby select the physical address and email address provided when purchasing the Program as your address for service of all formal notices and legal processes in connection with this Agreement, which may be changed by providing Supper Hero with 7 (seven) calendar days’ notice in writing.
Service via email shall be accepted in all cases where notice is required unless alternative service is required by law. Service via email is deemed to be received at the time and day of sending.